Please keep in mind that you or an agent designated by you or your organization must be available to sign for receipt of rental equipment. All our repeat deliveries or pick-ups are subject to an additional charge. Our cargo charges posted on invoice cover pick-up to and from your office or venue, unless equipment (laptops, iPads) is shipped via USPS, FedEx or UPS. As well we provide 24 Hour technical assistance with every NYC laptop rental or computer rental. You are recommended to go through and test your computer equipment or AV presentation equipment thoroughly as soon as you receive it and call us immediately if you have any questions or issues.

Privacy Policy.

Your privacy is very important to us at AV NYC, Inc. so we have established a Privacy Policy that regulates the use of your business or your personal information. Take a minute to familiarize yourself with our policies and procedures, and please let us know if you have any questions.

Click here to request our Privacy Policy Statement.

Financial Policy.

Thank you for considering us as your potential audiovisual provider. We are committed to providing you with the best possible event service within your budget. Your clear understanding of our financial policy is important to our professional relationship. We make every effort to keep our rental, delivery, and labor charges reasonable, while at the same time covering the cost of the services we provide. In order to keep our services costs to a minimum, we have applied some discounts and gift card offers. Standard payment terms and condition are determined by our business agreement. Payment can be made with Cash, Personal Check, Money Order, Visa, MasterCard, American Express or Discover.

Click here to receive our Credit Card Authorization Form.

International Users.

The information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. AV NYC, Inc. abides by the “safe harbor” frameworks set forth by the Department of Commerce of U.S. Government regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland.

Learn more about the U.S. Department of Commerce Safe Harbor Program.

Rental Policy.

Rental charges are based on a timeout, not a time used basis. Each rental item has a daily, weekly, and monthly rate. A day is one twenty-four hour period, a week is seven days and a month is four weeks or 28 days. Some metered items are allowed 10 hours usage in a 24-hour period, 48 hours usage in a week, and 190 hours usage in a four-week period. Standard quoted rental charges are based on short term need - a day, a week, or perhaps a month or two. If your needs are long term, through advanced negotiation and with a guaranteed term rental, we will submit special offers.

Click here to request our full Rental Policy.

Pre-agreement Policy.

In order to avoid any situation where there is a high possibility of cancellation or time lost with respect to the duties and obligation of our sales representatives, and to provide a clear understanding of what must be avoided for the successful result and client satisfaction, AV Rentals NYC adopts some rules and regulations in a special guarantee letter. No client signature needed up front. Be sure you are contracted with the company where every sales agent will work quickly and professionally with your any initial budget to accommodate your event’s technical needs.

Click here to request a sample of our Guarantee Letter.

Agreement Policy.

We highly recommend using our standardized rental agreement in conjunction with your payment request. This confirms that both you and AV Rentals NYC are clear on the rental and payment terms for other services such as labor, technical assistance, and delivery costs. When you placing your rental order with us, we offer three following options to change our rental agreement such as; proposal of your own rental agreement, customization of our standard rental agreement with payments terms, and adding specific paragraphs which were not included in our standard rental agreement.

Click here to request a sample of our standard business Agreement.

If you are interested in one of our services and would like to know more, please drop us a line and we’ll be happy to help or point you in the right direction. Maybe you have an event project where a mix of our rental and AV production services is needed? Don’t hesitate to talk to us about it! We are always ready and pleased to serve you.